Examples of participants: a student following a course, an unemployed man following a Back 2 Work program, a client guided by a guardian. Participants are individuals that have interaction with a company using JBA. The biggest difference between a contact and a participant is that the participant can not directly be billed. So he/she does not receive a quotation. But a parent in JBA can receive an invoice for a course of their child.
Information about participants will in many occasions be more personal, (compared to a business contact) like a social security number, date, place of birth.